Activities

Equipment for petroleum products quality control

Russia finishes adoption of Euro-5 standard fuel for production and use. In 2011 the technical regulations of the Customs Union “Requirements for petrol and aviation fuel, diesel and marine fuel, jet aircraft fuel and industrial fuel oil” came in effect. They include national standards list stipulating rules and measurement and resting methods required for execution of these Technical Regulations. Therefore regulations and specifications regulating oil products quality control are gradually being harmonized with the world standards.

 

Thus, standard for motor petroleums GOST R 51105-97 is gradually being replaced by the standard GOST R 51866-2002 (so called Lukoil standard) conforming to the European standard EN 228-99. The specifications for diesel fuel GOST 305 are gradually being replaced by GOST R 52638-2005, new specifications conforming to EN 590-2004.
At the present moment the latest standard for jet fuels is GOST R 52050-2003 “Aviation fuel for gas turbine engines JET A-1”

 

Let us introduce equipment packages for execution of the TU Technical Regulations. Besides, in the Oil Product Quality Control catalogue you can find ready-made solutions for implementation of the oil product reference test methods specified by GOST, ASTM, ISO, IP.


Series for oil product quality control
This section represents quality control packages for a number of oil products taking into account the latest methods:

- Unleaded petrol
- Diesel fuel
- Jet fuel
- Oils
- Residual oils (heavy oils, bitumen, flux oil)
For more information see the catalogue.

Key projects implemented
Our Company started its activity in 1992 as a supplier of the high-technology equipment to the Omsk Oil Refinery Plant which was one of the largest enterprises in the industry. We keep our partnership relations till the present day.

Besides, we provided supplies to the following oil refining complex enterprises:

  • Yaysk Oil Refinery, turn-key project
  • Achinsk Oil refinery 
  • Ryazan Oil Refinery 
  • Yaroslavl Oil Refinery 
  • Kirishi Oil Refinery 
  • Khabarovsk Oil Refinery 
  • Uray Oil Refinery 
  • Salavatnefteorgsintez (Republic of Bashkortostan)
  • Saratov Oil Refinery
  • Tobolskneftekhim
  • Severny Kuzbass Oil Refinery 
  • Perm Oil Refinery 
  • Volgograd Oil Refinery 
  • Nizhny Novgorod Oil Refinery 
  • Atyrau Oil Refinery (Republic of Kazakhstan)

 

Experience of cooperation with Omsk Oil Refinery
- equipping of the blending station with the continuous flow quality control system;
- ongoing cooperation in selection of equipment and implementation of fuel and oil quality control methods and ecological analysis methods;
- annual service contract for laboratory and continuous flow equipment in the 24-hours response mode.

Major projects at Omsk Oil Refinery
1994-1995 – equipping of the Quality Audit Laboratory (replacement of outdated home equipment)

1997-1998 – PIONIR 1024 octane number inline analyzer

2001 – equipping of the laboratories for alcilation production control

2004 – equipping of the laboratories for reforming plant operation control after modernization under UOP project

2006 – equipping of the laboratories for Parex process plant modernization

2007-2008 – equipment delivery for production of EURO IV standard diesel fuel

2009-2010 – installation of the oil product custody transfer unit on the basis of Mettler Toledo railweight unit

Joint implementation of the simulation distillation methods according to ASTM D2887, D5307, petroleum detailed analysis according ASTM D5134, D6730 and many others.

Key objects at Omsk Oil Refinery
Equipment fleet that we supplied and commissioned at Omsk Oil Refinery is very large. There are about 50 operating PerkinElmer chromatographs alone at the plant. Our specialists perform service maintenance for all equipment. The following are the lists of primary instruments with implemented methods by facilities:

  • OPO analytical laboratory 
  • Commercial laboratory 
  • Gas fuel laboratory 
  • Laboratory of Aromatika complex 
  • Oil laboratory
  • Public health laboratory 
  • Oil product custody transfer on the basis of Mettler Toledo railweight unit

The specified list is the best evidence of our experience. Many our employees have industry-specific education in the area of oil refining, some of them have worked at Omsk Oil Refinery earlier.

OPO analytical laboratory
ARNEL-1315, ARNEL-LPG for gas and liquefied gas analysis according to GOST 10679, 14920 corresponding to the methods ASTM, ISO. Designed by Autosystem XL TAB - ASTM D5134 (hydrocarbons detailed analysis), ASTM D5441 (MTBE purity test).
Autosystem, Clarus 500 for ASTM D2887, D5307 (analysis by the simulated distillation method).
Autosystem with the capillary column – for different analysis as required.
Clarus 500 for stack gas analysis in Claus Unit.
Series-200 liquid chromatograph - aromatics in fuel according to IP 391, ASTM D 6379.

Series-200 liquid chromatograph for oil molecular mass distribution and different analysis including PAC.
Spectrum 1000 IR-Fourier spectrometer for oil and additives analysis and oil product identification.
Lambda-14 UV/View spectrometer, Lambda-35 UV/View spectrometer.
Plasma-400 ICP-spectrometer (replaced by Optima-5300DV at the end of 2006) with microwave oven – metal analysis in oils, additives, etc. for ecologic purposes.
Mettler Toledo DL 50 titration apparatus - 2 pcs. (including one for Kjeldahl nitrogen analysis).
Horiba SLFA-2100 x-ray fluorescent spectrometer – analysis of sulfur in weak concentration.


Commercial laboratory
Spectrum 100 IR-Fourier spectrometer for analysis according to ASTM D4053 (benzene in petroleum) and ASTM D5845 (oxygenate in petroleum).
3300 Model atomic absorption spectrometer for lead test in petroleums according to ASTM D3237 (replaced by AAnalyst-800 in 2008).
PIONIR 1024 GP analyzer (replaced by PIONIR MVP in 2007).
Koehler ASTM D 1319 (FIA), Petrotest ASTM D 130 (copper plate) analyzers and other methods.

Gas fuel laboratory

4 chromatographs for simulated distillation (SimDist) for oil potential online control (complete match with АРН):
Oil according to ASTM D 5307 – 2 pcs, flux oils according to extended ASTM D 2887, preliminary distillation middle runnings according to ASTM D 2887.
ARNEL 1015 – impurities in hydrogen sulfide (H2S ~ 100%.)
ARNEL 2103 for hydrogen bearing gas analysis.
ARNEL 1115 for dry gas.
AutoSystem XL – analysis of gases in oil.
ARNEL 4427 with chemiluminescence detector for sulfur-containing compounds analysis in oil, gas and other hydrocarbon fractions.
General laboratory equipment for decade oil analysis (GOST 11851, etc.).
Euroglass ECS 3000 with two modules – chloride according to ASTM D 4929, sulfur according to ASTM D3120.

DE40 automatic densitometer with SL-24L auto sampler.

Laboratory of Aromatika complex
Autosystem, Autosystem XL, Clarus-500 - UOP-744, ASTM D5134, D3797, D3798, D5443 etc.

ARNEL 4006 for ASTM D4420 (benzene and aromatic hydrocarbons in petroleum).
ARNEL 5300 for ASTM D5443 (hydrocarbon type analysis in petroleums).
ARNEL 4015 – PIONA for ASTM D6733, 5134, 6730 (detailed hydrocarbon composition of hydrocarbon fractions and commercial petroleums).
ARNEL 1015, 1115, 1215, 1315 Models for light, hydrocarbon and liquefied gas compositional analysis.
ARNEL 2103 for hydrogen bearing gas analysis.
Mettler Toledo DL 58 titration apparatus for GOST 22985, UOP-209, UOP-291, UOP-304.
Mettler Toledo DL 39 titration apparatus for UOP-481, UOP-358.
EMIA-220 for carbon test in catalysts according to UOP-703.
Euroglas TN3000 – nitrogen according to ASTM D 4629.
Mettler Toledo DE 40 densitometer with SC-1 according to ASTM D4052.

Oil laboratory

PerkinElmer Clarus 500 chromatograph – 2 pcs.
PerkinElmer Optima ICP-spectrometer.
2 Mettler Toledo titration apparatus (acid number GOST 5985, base number GOST 6307 etc.).
Koehler and Petrotest equipment (copper plate corrosion GOST 6321, foaming property ASTM D 892 etc.).

Public health laboratory
Working area control equipment.
PerkinElmer Clarus 500 chromatograph (2 pcs), Lambda-25 IR-spectrometer, Innova 1302.

 

Equipment for natural and associated petroleum gas analysis

For many years, the issue of gas quality control was not given much importance. But currently the situation is changing due to a number of adopted resolutions (Kyoto protocol ratification, RF Government Regulation No. 344 dated 12.06.2007, Decision of Federal Agency of Subsoil Usage CDC dated 14.06.2007, etc.)

Besides, much attention is being paid to associated petroleum gas produced in oil deposits. According to the adopted regulations, the minimum level of associated petroleum gas utilization should be 95% at designing of the new sites for the oil production enterprises and at modernization (Decision of RF MNR offsite meeting dated 18.06.2007).

Main ways for associated gas utilization:

  • Gas supply to GPP – own (for example, such as Surgutheftegas) or third-party (for example, owned by SIBUR);
  • Power generation by gas turbine plants (GTP);
  • Usage for enterprise own needs;
  • Supply in public utilities for household and practical needs.


Overwhelming amount of associated gas is utilized by the first two ways. Both gas and oil workers face the problem of product quality determination at the stage of gas delivery to the third-party organization. Combustible natural gas quality is determined by two main standards: GOST 5542-87 “Combustible natural gases for industrial and municipal purpose” and GOST 22387 “Household gas”.

We offer ready-made solutions for hydrocarbon gas quality control:

  • Fractional analysis
  • Humidity 
  • Liquid gas saturated vapor pressure 
  • Sulfur-containing compounds 
  • Other impurities 

For detailed information see the catalogue.

Key projects implemented:
1. AGCGB (Associated Gas Compressing and Gathering Board) of Surgutneftegaz OJSC – laboratories of several compressor plants are fully equipped. Including CS-6 (2006), CS-7 (2007).
2. LPG storage laboratory of Lokosovskiy GTP (LUKoil-Langepasneftegaz OJSC).
3. Modernization and re-equipment of Kogalumskaya GCS laboratory (Lukoil-Kogalumneftegaz OJSC).
4. SIBUR laboratories equipment (Yuzhno-Balukskiy GPP, etc.).
5. Equipping of Gazprom OJSC laboratories (Noyabrskgazodobycha OJSC, UrengoyGazprom OJSC).
6. Equipment supply to oil producing companies for associated gas quality control (RN-Yuganskneftegaz OJSC, Noyabrskneftegaz OJSC, package for gas quality control for Zapadno-Malobalykskoye LLP).

Equipment for drilling mud and oil well cement testing

Since 1982, OFI Testing Equipment (OFITE, USA) has been supplying the petrochemical complex with instruments and chemical agents for drilling mud, well-completion fluid, oil well cement and contaminated water analysis.

EPAC-Service is the authorized representative of OFITE in Russia and CIS countries. It renders full range of services for the manufacturer’s equipment and instruments:

  • delivery of equipment and commissioning on-site,
  • training of the Customer’s personnel and implementation of measurement procedures,
  • warranty maintenance and post-warranty service backup of the equipment,
  • methodical tracking of instruments while in service.


The main types of equipment:
1. Drilling mud quality control equipment
2. Oil well cement quality control equipment
For more information about OFITE equipment see the catalogue.

 

We have implemented a number of projects with major Russian companies, such as SurgutNIPIneft, Surgutneftegaz OJSC Drilling Department, Slavneft-Megionneftegaz OJSC Backfill Department, Burintekh RPE LLP. The laboratories of the Training and Analytic Center of Yugorskiy State University (YuSU TAC) and the Ukhtinsky State Technical University were equipped with OFITE instruments. Currently, the equipment package is being supplied for the Tyumen State Oil and Gas University and Bashneft OJSC. The supplies for the units of MI SWACO, Schlumberger, BКЕ, Mirrico, INTEGRA, etc. service companies are constantly performed throughout the CIS countries.

Equipment for oil and natural gas liquid quality control

GOST R 54389-2011 “Gas stable condensate. Specifications” came into effect on July 1, 2012. This is the first regulatory document governing condensate quality which obtained the state standard status. As the specifications for this product presuppose a list of analyses identical to the stock tank oil analyses according to GOST R 51858-2002 “Oil. Specifications”, we consider it correct to market one of our lines as equipment for gas stable condensate and stock tank oil analysis.

It is evident that re-equipment of gas processing plant laboratories is expected in the near future. So we will be glad if our technical solutions become not only a useful information source, but also a basis for drawing up equipment requests.

The packages listed below were offered in 2001-2002 as ready-made solutions for standard methods implementation for the stock tank oil analysis. The packages appeared right before the introduction of the new oil specification GOST R 51858-2002 and gradually became the classic cases of quality control methods implementation included in this standard. Over the past years, the packages haven’t undergone any significant changes – new models appeared, technical solutions were improved. Gradually these methods became the standards of production laboratories equipping for West Siberia oil production enterprises.

All investigations of oil quality control can be divided into several groups:

1. On a shift basis – performed for each crude oil run:

  • Test for density, relative density and API gravity by a densitometer according to GOST 3900-85, GOST R 51069-97
  • Test for oil and oil product density by a digital analyzer according to ASTM D 5002
  • Test for sulfur using energy-dispersive x-ray fluorescence spectrometry according to GOST R 51947-2002, ASTM D 4294
  • Test for water mass fraction in oil and oil products according to GOST 2477-65, Dean-Stark method
  • Test for water content in crude oil according to ASTM D 4377, Karl Fisher method
  • Test for chlorine salts in stock tank oil according to GOST 21534-76

 

2. Decade – performed at least every 10 days:

  • Test for mechanical impurities content in stock tank oil according to GOST 6370-83
  • Test for oil saturated vapor pressure according to GOST 1756-200, ASTM D 323
  • Test for hydrogen sulfide, methyl- and ethyl mercaptan in oil by chromatographic method according to GOST R 50802-95
  • Test for chlororganic compounds content in oil according to ASTM D 4929, GOST R 52247-2004
  • Test for paraffin according to GOST 11851-85
  • Test for fractional oil content according to GOST 2177-99, ASTM D 86

 

3. Additional – performed at the request of the receiving party or as required for process:

  • Test for kinematic viscosity and dynamic viscosity calculation according to ASTM D 445, ГОСТ 33-2000
  • Test for flow point and pour point according to ASTM D5949


4. Technological or field – performed for producing method control:

  • Test for water and sediment in crude oil by the centrifuge method according to ASTM D 4007, D 97
  • Test for water and sediment in crude oil by hot break in water bath method
  • Six component analysis of stratal and injected waters according to RD 39-23-1055-84

 

Many Russian oil and gas producers equipped their laboratories with oil quality control packages. Large implemented projects include supply of equipment to the enterprises of Surgutneftegaz OJSC, Gazpromneft OJSC, LUKOIL NC OJSC, TNK-BP OJSC, Rosneft OJSC.

 

Equipment for core and fluid test

For geochemical surveys, core and formation fluid examination and also for investigation of enhanced oil recovery (EOR) processes, we offer equipment and instruments of the leading manufacturers in this field, Vinci Technologies (France), Cydarex (France), Xytel (US).

Vinci Technologies is an affiliated company of Institut Francais du Petrole (IFP, currently IFPEN) established in 1992 as a merger of Geomechanique and Sotelem. The Company designs and produces laboratory facilities for solving tasks in petroleum geochemistry, general and special core analysis, evaluation of enhanced oil recovery methods, testing of productive strata operating factors and thermodynamic investigations of formation fluids.

Cydarex is an affiliated company of IFP like Vinci Technologies. The company has to its credit equipment for special core and drill cuttings analysis and also the software which makes it possible to process results of mountain breed investigations and to simulate analysis routines.

Xytel is an American company which designs and sells experimental and automated pilot plants and technical processes for chemical and petrochemical industry. Above 600 pilot plants have been commissioned all over the world. The company’s scope of activity includes laboratory units for EOR processes research and pilot plants for EOR thermal approach development (steam injection, fire flooding, etc.)

Large projects implemented by EPAC-Service include instruments supply for core and formation fluids testing to the enterprises of Surgutneftegaz OJSC, laboratories of Yugorskiy State University GENGR Research Institute, TyumenNIIgiprogaz OJSC, MNP GEODATA LLP, Tyumen Scientific Oil Center. Unique analytical sets were installed in the laboratories of Oil and Gas RSU named after Gubkin and Gorny NMSU. For more detailed information about the equipment for core and formation fluids test, see special catalogues:

Equipment for core test
Equipment for oil PTV-test

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Surgutneftegaz, JSC

YuGU UNAC Laboratory

MNP GEODATA LLP

Analytica - metal laboratory furniture production

EPAC-Service produces premium metal laboratory furniture. We focus only on those customers who have real possibilities to select furniture for their laboratories. However, we are ready to provide varied furniture of consumer grade and discount systems for customers with limited financial resources.

Our production is designed taking into account the global safety and ergonomic trends. Foreign materials and technologies are used in furniture production. The style and quality of this furniture is closer to imported furniture rather than that of domestic equivalents, so we call it import-substituting.

The furniture has the Compliance Certificate of the State Committee of the Russian Federation for Standardization and Metrology No. ROSS RU.DM34.В02040, as well as the Safety and Health Certificate.

Analytica was designed for use in the oil and gas industry.


Variations from other brands:

  • High quality: the only brand in Russia compliant with the western quality standards (DIN EN 14175-2: 2003-08 (DIN 12924));
  • Only high-quality foreign parts and materials are used (powder paint, plumbing fixtures, lamps);
  • State-of-the-art materials for working surfaces (industrial solid ceramics);
  • Upscale design solutions – polypropylene exhaust hood for acids handling, exhaust hood for paraffin testing, weighting table with special vibration dampers.

 

Analytica EN – batch production from 2008:

  • Exhaust hoods meet European standards (DIN EN 14175-2: 2003-08 (DIN 12924));
  • Built-in lower pedestal (standard or for HFL storage);
  • Advanced aerodynamics;
  • Three-piece protection shield with upgraded lifting and lowering mechanism.

 

The catalogue of metal laboratory furniture is available here.

 

Examples of large deliveries:

  

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Yugorsky State University 

Surgutneftegaz – Talakanskoye deposit, Sakha-Yakutiya 

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Gazpromneft - Khantos, field "Zimnee" 

Rosneft JSC

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Samotlorneftegaz, Nizhnevartovsk

RN-Yuganskneftegaz

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КТК-К, Aturay, Kazakhstan

Turgay petroleum, Kyzylorda, Kazakhstan

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Salavatnefteorgsintez, Bashkortostan

Polymetal plant, Moscow

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Nord-Imperial

 

Lab equipment supply acc. to Customer's tasks

Our company, being one of the leaders regarding competent delivery of complex analytical equipment, can offer you various comprehensive fitting out options.

As we understand it, the term ‘comprehensive fitting out’ can be used both for single analytic task and can have broader sense.

А. Method delivery.
We believe a laboratory, especially a production laboratory, requires not so much a single device as a delivered method, i.e. a ready-made solution for a standard procedure implementation (GOST, ASTM, RD, etc.). In this case, by comprehensive fitting out we mean the following:

1. Device (measuring device, testing facilities, analyzer)
2. Sample preparation equipment
3. General laboratory equipment
4. Chemical vessels
5. Expendables and chemical reagents (requirement estimation is required)

B. Laboratory package supply.
In the broadest sense of the word, the term ‘package supply’ shall mean supply of the whole laboratory, including erection of the modular building. Of course, the first stage of this supply is a detailed design development. Detailed design includes explanatory note, process design, utilities design and architectural concepts. No matter where the complete laboratory is located - in modular or permanent building - it should include:

1. General analytic equipment (according to the process design)
2. General laboratory equipment (for method package supply)
3. Auxiliary equipment for laboratory operation as a whole – water distillation units, dishwashers, driers
4. Accessories and tools
5. Chemical vessels (including volumetric apparatus)
6. Expendables and chemical reagents (requirement estimation is needed)
7. Personal protection equipment and instruments determining working area sanitary factors
8. Laboratory furniture

General laboratory equipment is simple devices required for procedure implementation. This section includes thermostats, waterbaths, scales, drying chambers, muffle kilns, agitators, coolers, etc. 

We can deliver all this equipment both within the laboratory package supply and at individual request.


We offer general laboratory equipment of about 100 manufacturers, the key being the following:
Mettler Toledo – scales, moisture analyzers, pH meters, conductivity meters, ion meters.
LAUDA – thermostats, thermostatic coolers, waterbaths
Vacuubrand – chemical-resistant vacuum pumps
Memmert – desiccators, incubators, water and oil baths
GFL – water distillation units, water baths, agitators
Heidolph – agitators, rotary evaporators
Barnstead – heating mantles
Hettich and Sigma Zentrifugen – centrifuges

Laboratory glass.
We don’t fulfill requests for delivery of individual glassware lots. Exception is made for special foreign products which are integrated into analyzers (for example, fractional composition analyzers) and purchased as spare parts for previously delivered equipment.
Within the scope of laboratory package supply, we can offer delivery of developed glassware at your option. High quality glass is manufactured by a number of European manufacturers. We offer products of German companies, such as Schott Glas, LMS. Class A volumetric apparatus of these manufacturers (according to DIN and ISO classification) is validated in the Federal Agency on Technical Regulation and Metrology bodies according to accuracy class 1GOST 1770-74.


Expendables and chemical agents.
We don’t consider individual requests for chemical agents, as these requests are satisfied by a variety of companies specialized in these products. However, within a package supply, we are ready to help estimate the need for expendables by analysis methods, as well as used chemical agents, and then make a delivery.

Examples of laboratory package supplies:
1. Commercial laboratories at crude fiscal metering stations. The laboratories for oil workers are the example of the most developed package solutions. We have implemented several dozens projects both in modular and permanent buildings provided by the customer.
2. Work with Omsk Oil Refinery is an example of package approach to the equipping of refinery enterprise laboratories.
3. Ecology centers. Our company has fitted up the leading ecology centers - YuSU UNAC (Khanty-Mansiysk) and IEVC (Surgut)

Service backup

Service definition
Each complex equipment requires maintenance which consists of several stages:
1. Equipment maintenance by the user.
It includes device routine maintenance which should be performed by a specialist operating this device and minor equipment repair (for example, fuse replacement) performed by the engineer or the instrumentation technician of the organization according to the manufacturer’s instructions.

2. Annual (or monthly) maintenance of the equipment by the manufacturer’s (seller’s) representative.
This maintenance should be performed for fully operative equipment. Nevertheless we strongly recommend our dear Customers to conclude contracts for such kind of maintenance. During maintenance major inspection of the device is performed, its factory seals are broken and its housing is opened to dust it, electrical and mechanical parts and assemblies are adjusted and aligned. Based on work results, the user is given an engineering opinion on the device condition and necessity to purchase any spare parts. During these works, measurement procedure testing and aligning and measurement devices preparation and submission for validation can be performed.

3. Device repair.

This is the most difficult and critical moment in the device’s life. It is evident and clear that the Customer wants to repair the device as soon as possible. But depending on the device fault, it can be repaired by the Customer’s representatives, our service engineer at the Customer’s place, at our service center or by the manufacturer. We cannot prohibit our users to repair their equipment independently or to engage trusted specialists for repair. But our experience shows that it takes much more costs and time for the Customer to repair equipment which has been previously repaired by anybody. In order to shorten the repair time, you should contact our service department via e-mail (or fax) and specify the device model, its serial number, life cycle, detailed description of fault, the date when it occurred and the contact person.

4. User training for device and software operation, analysis method setup and correct sample preparation is a separate stage. In our company, this is the duty of the analytical department specialists.


Our service can be divided into two blocks:

1. Included in the equipment price at its purchase:

  • Equipment commissioning 
  • Method setup 
  • Warranty repair
  • Personnel training

2. Additional (not included in the equipment price):

  • Troubleshooting and repair
  • Preventive inspection, preparation to the next calibration or approval.

Activities in clause 2 are called post-warranty maintenance and constitute the subject matter of the service contract.

Service objects

  • Authorized service of a single device (with method setup)
  • Laboratory maintenance 


Authorized service
The service and analytical board of our company includes 26 specialists trained in the following companies manufacturing the equipment delivered by us.

Tasks of EPAC-Service service and analytical board

  • Equipment inspection when received at the warehouse 
  • Supply by manuals in Russian and metrology documentation for SI calibration
  • Primary calibration of measuring devices 
  • Equipment commissioning, setup and personnel training (together with analytic group)
  • Receipt and processing of requests from the customer 
  • Visit and equipment repair on site 
  • Conclusion of service contracts

 

Service types

Works at request
A received request is processed by the service department according to the current schedule. If the problem cannot be solved by the phone, the service engineer will visit you within 2 weeks. Payment after delivery.

Service contracts
The service contract for the whole laboratory or for individual devices is executed. Usually the contract is valid for 1 year. Generally we draft the contract under a certain scheme.

24-hours service

This service can be rendered only if the Customer has the second similar properly operating device which was stored on stand-by until the main device was damaged. Only in this case we can guarantee that the customer’s representatives will perform analyses within 24 hours of our specialist’s arrival.

Warranty maintenance
The standard warranty period for the laboratory equipment is 1 year. Free repair for the Customer should be performed only if a hidden manufacturing defect is revealed within one year. When determining whether the case is covered by the warranty, we usually act for the Customer before foreign manufacturers, but the final word rests with manufacturers or independent evaluation. Equipment maintenance during the warranty period is not covered by the warranty and should be paid by the Customer under the current price list for equipment maintenance services of EPAC-Service JSC.
Equipment of questionable quality supplied at the customer’s request should be covered by the manufacturer’s warranty.
The warranty can be prolonged at additional charge.

 Main cases of warranty loss:

  • Equipment misuse 
  • Mechanical, thermal damage 
  • Improper storage 
  • Commissioning and repair by the customer 
  • Force majeure
  • Expendables (for example, chromatographic columns) are not covered by the warranty.

Complex issues at service rendering 

Sometimes during works performance the specialists deal with a number of difficulties of subjective nature. Please value the efforts of your partners and provide conditions for the specialists to perform their work properly.

Our requests:
1. Draw up proper requests:

  • Specify the full list of equipment to be commissioned or repaired.
  • Specify the correct work site, discuss at the preliminary stage the living conditions for the specialists (when working at deposits) 
  • Check actual object readiness for commissioning (utilities, actual receipt of the equipment from the storage facilities)

2. Don’t send personnel with poor technical skills for training in device operation. Very often our specialists have to teach the laboratory assistant common computer skills before training in device operation.
3. Please don’t demand that our specialists should unreasonably spend time on teaching – for example, to carry out about 10 individual trainings for each laboratory assistant.
4. If commissioning is required, please avoid compromising integrity of the equipment (tampering the equipment package at the warehouse, loss of manuals).
5. Please schedule the works in advance – normally the works should be scheduled at least 2 weeks beforehand, avoid unnecessary urgent calls.
6. When it comes to complex equipment (chromatographs, spectrometry, etc.), please discuss the procedure at the purchase stage, discuss sample preparation issues. Unfortunately, very often one thing is purchased and then another is required.
7. When purchasing equipment, please estimate the need for expendables and spare parts.

Maintenance of third-party equipment 

Every week our service department receives requests for commissioning or repair of equipment supplied by other suppliers. The reasons they apply to us are simple.
There are about 1000 suppliers of laboratory equipment in Russia, but at most two dozens of them have their own service department (consisting generally of 2-3 workers). Why does it happen?
First, complex equipment requires authorized maintenance, the maintenance performed by the personnel having a relevant certificate and experience and trained at the manufacturer’s plant. Generally suppliers prefer to contact the manufacturer’s representative. Secondly, maintenance service in Russia is loss-making. As a rule, the user is not ready to pay for authorized service.

The following are the typical patterns when equipment is left without maintenance:

1. A purchase department bought the equipment from company X with the hope that company Y would put it into commission.
2. The supplier refused to put equipment into commission after the delivery due to lack of competence (lack of service department) or as it delivered a package known to be non-operational under the tender.
3. Commissioning and servicing were not provided initially at delivery preparation (online auction, procurement via trading houses, etc.).

Why we are not ready to perform service maintenance of third-party equipment:
1. Service without supply is economically unsound.
2. We know equipment that we supply (authorized service).
3. The equipment delivered illegally to our country is not supported by the manufacturer.
4. Our service department is loaded by its own service contracts.
5. We don’t render such services on principle.

We hardly ever depart from this rule; only if solid reasons are present. Generally this reason is a review of supply chain, engagement of technical specialists in the discussion of contract specifications.

Laboratory equipment and pilot plants for preparation and examination of catalysts and research of hydrocarbons refinery processes

We offer both ready-made and individual solutions of our French and American partners for development and research of hydrocarbon crude refinery processes, including processes involving catalyst systems.

Vinci Technologies is an affiliated company of Institut Francais du Petrole (IFP, currently IFPEN) established in 1992 as a merger of Geomechanique and Sotelem. The Company designs and produces reliable laboratory and pilot plants for preparation and testing of catalysts and adsorbents. These plants are used in many catalytic reactions (heterogeneous and homogeneous) proceeding both in gas and liquid phases, and they allow to acquire data about activity, selectivity to end products, sensitivity to inhibitors, poisons, activation conditions, etc. Additionally, there is a range of equipment which allows to perform catalysts and adsorbents mechanical testing, i.e. friction and resistance test.

Catalogue of catalysts and sorbents preparation and testing equipment

Xytel is an American company which offers experimental and automated pilot machines and technical processes for chemical and petrochemical industry. Above 600 pilot machines have been commissioned all over the world. Unlike French colleagues specializing in microreactor and laboratory units, this company offers systems with reactor volume beginning from 1l.

Equipment for chromatography and spectroscopy

No oil, oil products and gas quality analysis laboratory can go without chromatographic and spectral methods. For many years, PerkinElmer plays a leading role in the development of chromatographic, spectroscopic and element analysis devices, and it is well-known due to its reliability and functionality.

Chromatographs and spectrometers of this company are supplied to the laboratories working in various areas – oil production and oil refinery, gas and gas condensate production and processing, ecology, laboratories of water service companies, SES and CLATM (Centre of Laboratory Analysis and Technical Metrology) laboratories, criminal laboratories, laboratories of pharmaceutical enterprises, laboratories of universities and scientific institutes of the Academy of Science.
We hope that you will also like to work with devices of this reputed and respected company.

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In order to provide the instrumentation pool with continuous air and gas flows, we offer Parker Domnick Hunter laboratory gas generators.

Hydrogen generator.
It replaces high pressure vessels in the laboratory producing continuous hydrogen gas flow of ultra high purity. Usage of generators is completely safe and doesn’t require any special operational and installation conditions.

  • Reaction gas for detectors in FID, AFD, FPD, TCD, ELHD gas chromatography. 
  • Carrier gas for gas chromatography.

Nitrogen generator.

Simple and cheap nitrogen production out of compressed air.

  • Spraying gas for LC/MS (one and several devices)
  • Purging gas for ICP, ELSD, NMR
  • Carrier gas and makeup gas in gas chromatography 
  • Solvent evaporation


Zero-air grade generator.
Produces continuous clean dry air flow with ultralow content of residual methane.

  • Reaction gas for gas chromatography and detectors 
  • Gas detection


Clean dry air generator.
Absorbent driers provide continuous clean dry air flow.

  • Chromatography 
  • Spectroscopy 
  • Rheometry 
  • Sample preparation
  • Automated samplers


Air without СО2 generator.
It replaces high pressure vessels with synthetic air producing your own air without CO2 and moisture.

  • TOC analyzer 
  • FT-IR charging 
  • Microscope charging